1. Who we are
These terms govern purchases on outletsofadirect.fr, the online shop of BORRELLO TRADING, S.L. (Outlet Sofa Direct), Tax ID (NIF) B16807653, with registered office at Calle Mallorca, 2 · 46190 Riba-roja de Túria (Valencia), Spain, registered in the Commercial Register of Valencia, Volume 11043, Folio 44, Sheet V-200098. Contact: info@outletsofadirect.fr · +34 962 297 263 (Spain) · +33 9 72 55 90 03 (France), Monday to Friday, 10:00 to 14:00 (CET).
2. Who they apply to
They apply to purchases made by consumers on this website for delivery to the countries and areas we deliver to (section 7). By confirming your order you declare that you are of legal age and that you have read and accept these terms. We send them to you by email with your order confirmation and you can save or print them. Nothing in them limits the rights granted to you by the law of your country of residence. The shop sells to consumers, not to resellers.
3. Products
- We sell new mattresses, pillows and toppers from manufacturing surplus, end-of-line ranges and factory stock, at outlet prices, while stocks last.
- The photos and descriptions on each product page show the product as accurately as possible. There may be slight colour differences depending on your screen.
- Sizes may vary by up to 3 cm from those advertised, due to manufacturing. A mattress's thickness is measured at its centre, between its two faces.
- Mattresses are delivered rolled and vacuum-packed in a box. This makes them easier to transport and they lose none of their qualities. Once opened, the mattress takes a few hours to regain its shape and may have a slight smell from the packaging, which disappears within a few days.
- Memory foam mattresses may feel firmer in a cold room. Their true firmness can be appreciated at a temperature of 22-24 °C, after a few days of use.
4. Prices
- Prices are in euros and include VAT and, where applicable, the eco-contribution applicable in France.
- Delivery costs depend on the product and the destination. They are shown before you confirm your order and are added to the price.
- When we show a crossed-out previous price or a discount percentage, the previous price is the lowest price that product has had on this website during the 30 days before the price reduction.
- The applicable price is the one shown when you confirm your order. If, due to an obvious technical error, a product appears at a manifestly wrong price, we will let you know before shipping it and you can confirm the purchase at the correct price or cancel it with a full refund.
- Only one promotional code can be used per order, and only codes published by us. Codes do not apply to delivery costs, cannot be exchanged for cash and are not refunded if the order is returned.
5. How to buy
- Choose the product, size and options, and click "Add to basket".
- Open the basket (icon at the top right) and click "Checkout".
- Enter your details and delivery address, and choose the delivery and payment method.
- Review the summary and click the payment button. Placing the order implies an obligation to pay.
- You will receive an email confirming your order. The contract is concluded at that moment.
You can correct your details at any step before paying. The contract is concluded in Spanish, French or English, depending on the language in which you buy, and we keep it on file.
If, after your order has been confirmed, a product is not available, we will let you know within 3 working days at the latest and you can choose between an equivalent product, a voucher or cancellation with a full refund within 14 days at the latest.
6. Payment methods
- Bank card (Visa, Mastercard), through Redsys's secure payment gateway with 3D Secure authentication. We do not store your card details.
- Alma: pay in 2, 3 or 4 monthly instalments by Visa or Mastercard, with no interest or fees for you. The options available for your order, with their minimum and maximum amounts and the instalment schedule, are shown before you pay. Approval of instalment payment is decided by Alma, under its own terms, which you will see before you pay.
The products remain the property of BORRELLO TRADING, S.L. until the full price has been received.
7. Shipping and delivery
- Where we deliver: mainland France (including Corsica, possibly with a surcharge), mainland Spain, Germany, Austria, Belgium, the Netherlands, Italy, Luxembourg, Poland, the Czech Republic, Ireland, Sweden and the United Kingdom. We do not deliver to the Balearic Islands or the Canary Islands. Delivery costs for each destination are shown before you pay.
- Deliveries outside the European Union (United Kingdom): your order may be subject to customs duties, import VAT and clearance charges, which are not included in the price and are payable by the recipient. The carrier may ask you to pay them before delivering your order.
- Delivery time: as shown on each product page and in the order summary, in working days from payment confirmation. If you pay before 12:00 on a working day, the delivery time starts that same day. For France and Spain it is usually between 3-5 and 8-10 working days, depending on the product. If you order several products with different delivery times, they are shipped together with the longest delivery time. It will never exceed 30 calendar days.
- How it is delivered: by a specialist carrier, to the kerbside (ground floor of the building or house), by appointment, at the address you give us. It can also be delivered to a pick-up point (list available on request). When arranging the appointment, tell the carrier about any access difficulties: extra costs for access issues not reported in advance (lifts, storage) are paid by you.
- If you are not there for the delivery: the carrier will leave you a notice and, depending on its service, will try again or leave your order at a pick-up point. If the order comes back to our warehouse because you were not there at the agreed appointment or did not collect it, the new delivery is paid by you; we will tell you the amount before sending it.
- Delays: if we cannot deliver within the stated time, we will let you know. If we do not deliver within the additional period you give us, you can cancel the order and we will refund everything you paid.
- When you receive your order: check the box in front of the driver. If it is damaged, note this specifically on the delivery slip (for example, "box torn at one corner") and let us know within 3 working days, with photos, at info@outletsofadirect.fr. This allows us to claim from the carrier and does not limit your guarantee rights.
- If you notice a difference in size or thickness, let us know within 30 days of delivery so that we can look into it as soon as possible. This does not limit your guarantee rights.
- Visible defects, missing items or non-conformity: please report any problem you notice on receipt as soon as possible to info@outletsofadirect.fr, with photos if you can, so that we can handle your claim more quickly. This does not limit your guarantee rights.
- We recommend keeping the box during the trial period, in case you want to return the product.
8. Cancelling an order
- If the order has not yet been prepared or loaded onto the lorry, we cancel it and refund the amount within 5 days at the latest of confirming the cancellation. Write to us as soon as possible at info@outletsofadirect.fr.
- If it has already been prepared or is on its way, we will tell you how to refuse the delivery with the carrier. When the parcel comes back to our warehouse and we have checked it, we will refund you under the return conditions.
- If you have already received it, it is handled as a withdrawal (section 9) or under the 100-night trial (section 10).
9. Right of withdrawal: 14 days
You have 14 calendar days from the day you receive the product to withdraw from the purchase without giving any reason. In short (details and form on the Deliveries and returns page):
- Let us know using the online form, by email to info@outletsofadirect.fr or with the model form.
- Send the product back within 14 days of telling us, to our warehouse: Calle Mistral, 1, nave amarilla nº 2, Polígono Industrial Los Vientos · 46119 Náquera (Valencia), Spain.
- Return costs are paid by you. Because of its size, a mattress cannot be sent by normal post: you arrange the return yourself with the carrier of your choice, and we recommend keeping proof of shipment. The costs depend on the product, its size and the country it is sent from. In Spain and France they are usually between €20 and €150, and in the most expensive case (a large mattress from the most distant countries) they can reach €400.
- We refund what you paid, including standard delivery, within 14 days at the latest of the day you told us, to the same payment method. We may wait until we receive the product or proof that you have sent it.
- You may unpack and try the mattress as you would in a shop. If it is returned with wear beyond that check (stains, tears, odours), we may deduct the loss in value.
10. Trial of up to 100 nights
In addition to the 14 legal days, we give you 86 more days to try your mattress at home: up to 100 nights in total from the day you receive it. If during that time you decide it is not for you, you can return it on these conditions:
- Let us know before 100 calendar days from delivery have passed, by email to info@outletsofadirect.fr, giving your order number.
- The mattress must be clean, free of stains, tears and damage, and protected for transport.
- The return works as with a withdrawal (section 9): you arrange it with the carrier of your choice and pay the return costs (usually between €20 and €150 in Spain and France, up to €400 in the most expensive case).
- We refund the price of the mattress within 14 days at the latest of receiving it at our warehouse, to the same payment method.
- The 100-night trial does not apply to people linked to mattress manufacturers or brands.
11. Guarantees
- Legal guarantee: 3 years. We are liable for any lack of conformity that appears within 3 years of delivery, under Spanish Royal Legislative Decree 1/2007. During this time, repair or replacement, including transport, is free of charge for you. If you live in France, you also keep the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
- Commercial guarantee: 5 years on mattresses, from delivery, against manufacturing defects. Pillows, toppers and zipped covers: 2 years. In the fourth and fifth years, transport of the product under guarantee is paid by you.
When sagging is covered
At first, every mattress adapts to the body: slight settling of up to 2 cm, a loss of firmness of up to 18% or a loss of height of up to 15% is normal. It does not affect comfort or durability and is not a defect. The guarantee covers sagging of more than 2 cm, measured with a straight edge laid diagonally across the mattress, in an area without seams, with the mattress on the floor, about 8 hours after use and at normal room temperature (18-20 °C).
Suitable base
- Spring or hybrid mattresses must be used on an upholstered or completely flat, stable and even base.
- Foam mattresses can be used on a slatted base if it is stable, flat and ventilated, with slats no more than 5 cm apart.
- Bases with thin or widely spaced slats, bases with metal bars or tubes, and electric or adjustable bases are not compatible. Using the mattress on them voids the guarantee.
What the guarantee does not cover
- Normal wear and tear from use and differences in personal comfort.
- Damage caused by improper use or accidents: cuts, burns, tears, impacts, liquids, stains (urine, blood or other), animals, chemicals, or direct exposure to sunlight or heat sources.
- Damp and mould appearing more than 6 months after delivery: these are usually caused by a damp or poorly ventilated room, perspiration or a closed base.
- Foam changing colour over time, which is normal and does not affect its quality, and slight differences in firmness between two mattresses of the same model, inherent to manufacturing.
- Handles and seams.
- Modified products, products not sold as new, and damage caused by transporting the mattress without protection.
How to report a defect
- Email us at info@outletsofadirect.fr with your order number or invoice, a description of the problem and photos or a video of the defect. For sagging, include the straight edge laid on the mattress as explained above, and a photo of the mattress label.
- We will reply within 7 working days at the latest with a solution or with what we need to assess it.
- If a repair or replacement is due, we arrange collection and the new delivery.
Photos and videos must be original. We will not process claims based on images generated or altered with artificial intelligence or other editing tools. If in doubt, we may ask you for new photos or a new video, or inspect the mattress.
The invoice we email you after delivery serves as proof for the guarantee; please keep it. The guarantee is provided at the order's delivery address: if the product is at another address, the additional transport is paid by you.
You can also call us on +34 962 297 263 (Spain) or +33 9 72 55 90 03 (France), Monday to Friday, 10:00 to 14:00 (CET).
12. Customer service and complaints
Email us at info@outletsofadirect.fr or call us on +34 962 297 263 (Spain) or +33 9 72 55 90 03 (France), Monday to Friday, 10:00 to 14:00 (CET). We respond to complaints as quickly as possible and always within one month. Official complaint forms are available to you. We are not currently a member of any alternative consumer dispute resolution body. If your complaint is not resolved, we will tell you in writing of at least one competent accredited body and whether we will take part in the procedure. You can also contact the Spanish Consumer Arbitration Board (Junta Arbitral de Consumo) or the consumer authorities in your country. You can find the alternative dispute resolution bodies of each European Union country on the European Commission's official portal Consumer Redress in the European Union.
13. Data protection
We process your data in accordance with our Privacy policy.
14. Applicable law and courts
These terms are governed by Spanish law, without prejudice to the consumer protection rules of your country of residence, which will always apply where they are more favourable to you. In the event of a dispute, the courts of your place of residence will have jurisdiction.