Explore our FAQ section to get quick answers to common questions about our online mattresses. Find information about the types of mattresses available, warranties, sleep trials, delivery, and much more. Simplify your mattress shopping experience with our detailed and clear answers.
What are the different types of mattresses available in your online store? +
- - Foam Mattresses: Comfortable and adaptable, they provide good support for various types of sleepers.
- - Spring Mattresses: Offering firm support and good ventilation, they are suitable for people seeking a bouncy feel.
- - Hybrid Mattresses: Combining the best of both worlds, they often combine foam and springs for optimal support and personalized comfort.
Which countries do you deliver to? +
We deliver to the following countries:
- 🇫🇷 France
- 🇪🇸 Spain
- 🇩🇪 Germany
- 🇦🇹 Austria
- 🇧🇪 Belgium
- 🇳🇱 Netherlands
- 🇮🇹 Italy
- 🇱🇺 Luxembourg
- 🇵🇱 Poland
- 🇮🇪 Ireland
- 🇸🇪 Sweden
Enjoy fast and reliable international shipping straight to your door in any of these countries.
What criteria should I consider when choosing the right mattress online? +
- - Your Preferred Sleeping Position: Some mattresses are better suited for back, side, or stomach sleepers. Choose a mattress that provides adequate support for your sleeping position.
- - Firmness Level: Determine whether you prefer a firm, medium, or soft mattress based on your comfort and support preferences.
- - Materials: Foam, spring, and hybrid mattresses have different characteristics in terms of comfort, durability, and breathability. Choose the material type that best suits your needs.
- - Motion Transfer: If you share your bed, look for a mattress that minimizes motion transfer to avoid being disturbed by your partner's movements during the night.
- - Sleep Trials: Opt for a mattress that offers a sleep trial period so you can test it at home and ensure it meets your expectations.
How can I be sure to find the right mattress size for my bed? +
- - Measure your bed frame.
- - Consider your space needs.
- - Choose an appropriate height.
- - Use our online size guide.
By finding the right mattress size for your bed, you're investing in restful nights of sleep and your long-term well-being.
Does your store offer sleep trials for mattresses purchased online? +
Yes, we offer a 100-night sleep trial so you can test the mattress you purchase from Outlet Sofa Direct. This allows you to check if it suits you and ensure your satisfaction before making a final decision.
What is the expected lifespan of this mattress? +
To ensure your mattress retains its properties and provides optimal sleep, it is recommended to replace it every 5 to 7 years. In our outlet, we offer a 5-year warranty to ensure you can rest assured. This warranty gives you peace of mind that your investment is secure, and you can enjoy restful sleep for many years.
Do you offer warranty on mattresses purchased online? +
We understand that purchasing a mattress is a significant investment for your comfort and well-being. That's why we offer an exceptional 5-year warranty.
This warranty demonstrates our confidence in the quality of our products and ensures your purchase is protected. You can sleep peacefully knowing we'll be here to address any potential issues and ensure your complete satisfaction. At our store, your comfort is our top priority, and our 5-year warranty is proof of that.
How does the delivery process for mattresses ordered online work? +
Our delivery process for mattresses ordered online is simple and efficient. Once your order is placed, our logistics team arranges delivery to the address of your choice.
You will then receive a confirmation email with delivery details and a tracking number to track your package in real-time. Our carriers ensure to meet the agreed-upon timelines when placing the order. If you have any questions or concerns, our customer service is available to assist you.
Do you offer financing or installment payment options for mattress purchases? +
Yes, we offer financing and installment payment options to make purchasing your mattress more accessible and convenient.
You can choose from different payment options to find the one that best suits your needs and budget. Our goal is to offer you a smooth and stress-free shopping experience, and our financing options are designed to help you get the mattress of your dreams without compromising your budget.
If you have questions about our payment options, feel free to contact our customer service.
What certification ensures safety and absence of harmful substances in your textiles? +
Our items are designed with textiles free from harmful substances, ensuring a safe and healthy user experience. The OEKO-TEX® certification confirms that our materials meet rigorous safety and durability standards, thus preserving your health and our environment.
What type of bed frame do you recommend for my mattress? +
To achieve the best results and optimal durability of your mattress, we recommend using slatted bed bases for foam mattresses. These bed bases offer excellent support and allow for even distribution of body weight. However, for spring mattresses, we do not recommend slatted bed bases as they may affect the firmness and support needed for a good rest on spring mattresses.
Is this mattress suitable for people with back problems? +
All our mattresses feature 7-zone support providing a very pleasant feel throughout the night. Additionally, we offer an exclusive category of mattresses specifically designed to relieve back pain and improve our customers' nights.
You can discover our selection of mattresses specially designed for back pain relief.
What are the customer reviews on the mattresses you sell online? +
On all product pages of our website, you will find customer reviews who have left comments. Just below the price, you will see a 5-star rating system displaying the average rating of the product, as well as the total number of reviews. This gives you a clear idea of our customers' satisfaction with each mattress.